Privacy Policy

Thank you for using Kinpen!

This Privacy Policy explains how we collect, use, process, and disclose your information across the Kinpen Service.

Table of Contents

    1. Information You Give Us.
    2. Information We Automatically Collect from Your Use of the Kinpen Service.
    3. Information We Collect from Third Parties.
    1. Provide, Improve, and Develop the Kinpen Service.
    2. Create and Maintain a Trusted and Safer Environment.
    1. With Your Consent.
    2. Sharing between Kinpals and Guests
    3. Profiles, Listings, and other Public Information.
    4. Service Providers.
    5. Safety and Compliance with Law.
    6. Widgets.
    7. Business Transfers.
    8. Aggregated Data.
    1. Analyzing your Communications.
    2. Linking Third Party Accounts.
    3. Linking Google Maps.
    4. Linking Firebase
    5. Linking Google Cloud Platform
    6. Linking Stripe
    7. Linking Google Analytics
    1. Access and Update.
    2. Account Cancellation.


There are three general categories of information we collect.

1.1 Information You Give Us.

We collect information you share with us when you use the Kinpen Service.

・ Account Information. When you sign up for an Kinpen Account, we require certain information such as your name, email address, and date of birth.

・ Profile Information. To use certain features within the Kinpen Service, we may also ask you to complete a profile, which may include your address, phone number, and gender. Certain parts of your profile (like your profile picture, name and so on) are a part of your public profile page, and will be publicly visible to others.

・ Other Authentication-Related Information. To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID) or other authentication information.

・ Payment Information. We collect your financial information (like your bank account or credit card information) when you use the Payment Services to process payments.

・ Communications with Sharaq and other Members. When you communicate with Kinpen or use the Kinpen Service to communicate with other Members, we collect information about your communication and any information you choose to provide.

・ Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Kinpen Account, respond to surveys, participate in promotions, or use other features of the Kinpen Service.

1.2 Information We Automatically Collect from Your Use of the Kinpen Service.

When you use the Kinpen Service, we collect information about the services you use and how you use them.

・ Usage Information. We collect information about your interactions with the Kinpen Service, such as the pages or other content you view, your searches for Listings, purchase you have made, and other actions on the Kinpen Service.

・ Location Information. When you use certain features of the Kinpen Service, we may collect different types of information about your specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.

・ Log Data. We automatically collect log information when you use the Kinpen Service, even if you have not created an Kinpen Account or logged in. That information includes, among other things: details about how you’ve used the Kinpen Service (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the Kinpen Service.

・ Transaction Information. We collect information related to your transactions on the Kinpen Service, including the date and time, amounts charged, and other related transaction details.

1.3 Information We Collect from Third Parties.

We may collect information that others provide about you when they use the Kinpen Service, or obtain information from other sources and combine that with information we collect through the Kinpen Service.

・ Third Party Services. If you link, connect, or login to your Kinpen Account with a third party service (e.g., Facebook, WeChat), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.

・ Background Information. To the extent permitted by applicable laws, Sharaq may obtain the local version of background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.

・ Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Kinpen Service through partnerships, or about your experiences and interactions from our partner ad networks.


We use, store, and process information about you to provide, understand, improve, and develop the Kinpen Service, and to create and maintain a trusted and safer environment.

2.1 Provide, Improve, and Develop the Kinpen Service.

・ Enable you to access and use the Kinpen Service.

・ Enable you to communicate with other Members.

・ Operate, protect, improve and optimize the Kinpen Service and experience, such as by performing analytics and conducting research.Personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your search, purchase history, and preferences.

・ Enable you to access and use the Payment Services.

・ Provide customer service.

・ Send you service or support messages, such as updates, security alerts, and account notifications.

・ If you provide us with your contacts’ information, we may use and store this information: (i) for fraud detection and prevention, and (ii) for any purpose you authorize at the time of collection.

2.2 Create and Maintain a Trusted and Safer Environment.

・ Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.

・ Conduct investigations and risk assessments.

・ Verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide).

・ Conduct checks against databases and other information sources.

・ Comply with our legal obligations.

・ Resolve any disputes with any of our users and enforce our agreements with third parties.

・ Enforce our Terms of Service, Payments Terms, and other policies.


3.1 With Your Consent.

We may share your information at your direction or as described at the time of sharing, such as when you authorize a third party application or website to access your Kinpen Account.

3.2 Sharing between Kinpals and Guests.

When you as a Guest submit a purchase request, certain information about you is shared with the Kinpal, including your name, gender, age-range and other information you agree to share.

We don’t share your billing and payout information with other Members.

3.3 Profiles, Listings, and other Public Information.

The Kinpen Service lets you publish information that is visible to the general public. For example:

・ Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others.

・ Public Listing pages are publicly visible and include information such as the Experience’s approximate location (neighborhood and city), Listing description and any additional information the Kinpal chooses to share.

・ After completing purchase, Guests and Kinpals may write reviews and rate each other. Reviews are a part of your public profile page.

・ If you submit content in a public forum or social media post, or use a similar feature on the Kinpen Service, that content is publicly visible.

Information you share publicly on the Kinpen Service may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

3.4 Service Providers.

We use a variety of third party service providers to help us provide services related to the Kinpen Service. For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually obligated to use it consistent with this Privacy Policy.

3.5 Safety and Compliance with Law.

Kinpen may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against Sharaq, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms of Service or other agreements with Members, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of Sharaq, its employees, its Members, or members of the public.

We will attempt to notify Members about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Sharaq’s property, its Members and the Service (collectively, “Risk Scenarios”). In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.

3.6 Widgets.

We may display parts of the Kinpen Service (e.g., your Listing page) on sites operated by Sharaq’s business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.

3.7 Business Transfers.

If Sharaq undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.8 Aggregated Data.

We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.


4.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the Kinpen Service for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.

4.2 Linking Third Party Accounts.

You may link your Kinpen Account with your account at a third party social networking service. Your contacts on these third party services are referred to as “Friends.” When you create this link:

・ some of the information you provide to us from the linking of your accounts may be published on your Kinpen Account profile;

・ the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes; and

・ the publication and display of information that you provide to Kinpen through this linkage is subject to your settings and authorizations on the Kinpen Service and the third party site.

4.3 Linking Google Maps.

Kinpen Service use Google Maps services, including the Google Maps API(s). Use of Google Maps is subject to Google Privacy Policy.

4.4 Linking Firebase

Kinpen Service use Firebase services for authentication and chat function. Use of Firebase is subject to Firebase Privacy Policy.

4.5 Linking Google Cloud Platform

Kinpen Service use Google Cloud Platform services for hosting, database and storage. Use of Google Cloud Platform is subject to Google Cloud Platform Privacy Policy.

4.6 Linking Stripe

Kinpen Service use Stripe services for payment. Use of Stripe is subject to Stripe Privacy Policy.

4.6 Linking Google Analytics

Kinpen Service use Google Analytics services for payment. Use of Google Analytics is subject to Google Analytics Privacy Policy.


The Kinpen Service may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). Sharaq doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, Sharaq, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.


6.1 Access and Update.

You may review, update, or delete the information in your Kinpen Account by logging into your Kinpen Account and reviewing your Account settings and profile.

6.2 Account Cancellation.

You can apply for withdrawal at 'Contact us' page. Your personal information will be completely deleted unless there is a use such as investigation of fraud, anauthorized use etc.


We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

8. Personal Information Administrator

Our personal information administrator is as follows:

4F Suzuran-Dori T&A Bldgs., 1-19, Jimbo-cho, Kanda, Chiyoda-ku, Tokyo, Japan
Masami Imazeki, President and Representative Director of sharaq co., ltd.


Sharaq reserve the right, at our sole discretion, to change or modify portions of these Privacy Policy at any time. If there are important changes, we will announce you in an easy-to-understand manner on this service etc.

We can be contacted:
By email:

Effective Date: 25 May, 2018